How do I know which courier company will be handling my parcel?

On confirming the transaction the user will be advised of which courier company has been
selected to perform the service requested. A confirmation slip will also be e-mailed to the user for record purposes.

Can goods be insured through Sea Fly Services?

Insurance premiums are calculated at a rate of 3.00% of the declared value of the goods,

Can I track my parcel?

Am I able to make telephonic bookings with Sea Fly Services when I do not have Internet access?

Absolutely. We accept telephonic bookings from all users. Please dial 66-02690-3523 to 27

Does Sea Fly Services operate 24 hours a day?

Presently the Sea Fly Services offices are only open during office hours, from 09h00 to 17h30, Monday to Friday, but the website functions 24 hours per day and thus accepts transactions accordingly

When do I need a proforma invoice?

Some countries require a Proforma Invoice and some a Commercial Invoice. In general, BLNS (Botswana, Lesotho, Namibia and Swaziland) countries require a Commercial Invoice together with a handful of other smaller destination countries. Proforma Invoices should be used when the commodity being exported is of no commercial value; is not being exported for resale purposes; and where the shipper will not realise a profit from the consignment.

Are all customs duties included in the courier charge I pay to Sea Fly Services?

No. It is important to note that if customs in the receiving country levy duties on a particular consignment, then these duties are for the receiver's account. Sea Fly Services can allow for the sender, based in Thailand, to pay the duties owing in the destination country, but this is a special arrangement which must be made with Sea Fly Services prior to shipping and is only available to account holders.

When do I need a Commercial Invoice?

A commercial/tax invoice is usually required when the commodity being shipped has a commercial value and the shipper will realise a profit from the consignment; but there are some countries that still require the invoice irrespective of the value of the goods. These invoices are a pre-requisite (together with a CCA1) for all non-document shipments destined for Botswana; Lesotho; Namibia and Swaziland. There are a few other countries around the world which also require Commercial Invoices - please contact our Customer Service Centre in this regard.

What are restricted and prohibited items?

Restricted items refer to certain commodities/articles that may not be shipped either to specific countries, or at all. Sea Fly Services does not accept any Dangerous Goods for carriage to any destination. Other examples would be sending newspapers into China; Cuban cigars into the USA; alcohol into Egypt (and most of the Middle East) and certain video material into Saudi Arabia. In addition, Sea Fly Services chooses not to accept certain high risk items for carriage. If you are in any doubt regarding the restrictions pertaining to your shipment please contact us.

What Freight services does Sea Fly Services offer?

Please go to the Services menu of this page.

Your chargeable weight was 1600 kgs due to the dimensions of your shipment. All dimensions are multiplied and divided by a standard formula and the sum of that is reflected in volume weight. If that volume weight exceeds your actual or gross weight you will be charged for whichever is the higher weight.

The formula for that is 1:6 or in layman's terms, 1 kg equals 6000 cubic centimeters. If your dimensions, however, are reflected in inches, the factor to consider is 1 lb equals 166 cubic inches.